The lack of uniform standards during the warranty period for home-improvement building materials has made it difficult to maintain rights

The contract promised a five-year warranty, but the product had a problem. Finding a furniture dealer to repair it would require a certain amount of on-site service fees. Recently, Ms. Zhang encountered this problem. Coincidentally, Lee's grandmother who lives in Chaoyang District has a problem with her toilet parts. Due to the time span of the warranty period, it will take time for appointments to be repaired. After the warranty period expires when the door is repaired, the merchant will have to ask for maintenance fees. Grandma Lee had to cover her own pockets. "Fortunately, only a small part is broken. I called the phone before the warranty period. How can I count on the maintenance time? 2;" Home, building materials industry warranty warranty service in the end there is Without a unified standard, how can consumers protect their rights? Who has paid for the problem? Recently, the reporter visited the relevant stores and industry experts on this issue.

Home Warranty

In the home improvement field, according to Zhang Ren, deputy secretary-general of the China Building Decoration Association's Residential Decoration Committee, the warranty period for each part of the home improvement project is as follows: Years; the hydropower part is a year."

Each brand in the furniture brand has a slightly different range of warranty period. Elvis Presence’s firm commitment to “selling one-year warranty and lifetime maintenance” for the products it sells; top-grade furniture proposes “three-year warranty and 24-hour on-site service”. Commitment; A home Muxi love series proposed five-year warranty; strong furniture proposed three-year warranty. The warranty period for furniture products on the market is currently not uniform. It is understood that the country currently does not have a unified warranty for the furniture industry. When consumers purchase furniture products, they can sign a furniture sales contract with the merchant and understand the relevant contents before signing so that they can maintain their rights and interests in a timely manner.

In the building materials market, the warranty period for various brands of bathroom products is uneven, with a one-year warranty, three-year warranty, and five-year warranty. The reporter and a certain brand shopping guide learned that the bathroom products, although the business verbally promised 1 to 5 years, but the contract can only sign the warranty for 1 year, and explain this is the store's provisions. Therefore, consumers must ask whether the warranty promise can be written in the contract or warranty card before buying.

In tile stores, most brands have no definite warranty period. According to merchants, “the tile materials are strong and durable, there is no breakage, and generally there is no warranty commitment, because before the installation, customers will give the customer a good product if it is under construction. In the process, or after the construction, the problem of product breakage is considered to be an artificial factor.” A certain brand of tile promises a warranty, but it needs to pay a certain installation cost. The sales staff said, “The problem of floor out is generally at the installation stage because of installation. The technique has a great influence on the quality of the floor, and it is difficult to determine the quality problem if you hire the factory to install the warranty service.”

Warranty period differs from shelf life

When the merchant promises after-sales service, they often have two concepts of “warranty period” and “shelf life period”, which causes some consumers to have difficulty in defending rights in the later stage because they do not understand the situation. Therefore, be sure to understand the concepts and differences between the two. The reporter reviewed the relevant information for consumer reference. The warranty period usually refers to the quality problems of the products within a specified period of time. Merchants can help consumers to repair them for free. If they exceed this range, the merchants will no longer be responsible for or free maintenance; shelf life usually refers to the maximum range of products. The term of use.

How to protect consumer rights

If consumers want to maintain their own rights and interests, first of all, when buying products, it is best to go to the regular stores or businesses to purchase home building materials products. Because of the formal enterprise management practices, the product purchase channels are guaranteed. Second, when purchasing a product, you must ask for a warranty card. When you sign a purchase contract, read the relevant terms carefully, and understand the details before signing. A person in charge of a home store reminds consumers that it is also necessary to pay attention to the signing of a standard purchase contract. If the merchant gives an extra commitment, it must be added to the contract or warranty card so that the rights can be based on evidence.