Next year, buses will be equipped with GPS to monitor vehicle violations.

The station is the link between passengers and bus services. Faced with the shortage of station hardware, whether the relevant departments are implementing improvement plans and what are the public's expectations? In addition, many bus hubs are being built in urban areas. What are the differences between these new things and the People's Hospital and Fuhua Hotel?

The core prompt “flying station” stops in the middle of a stop; the “flying line” means that the vehicle does not follow the prescribed route; “delay the station”, the vehicle stops at some half-way stop for too long... November 29, this newspaper introduced The unannounced visits by the township bus “flying station” and “flying line” reported that the public transport service problems reflected by readers were concentrated in the above three aspects. The municipal bus company responded yesterday and said that by April next year, it will install GPS monitoring and dispatching systems on all buses and put them into use, providing "hardware" support for improving service quality. As for the “software” aspect, passenger supervision, corporate self-inspection, and feedback from the delivery departments constitute three good medicines for improving public services.

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Measures articles for all public transport GPS devices before April next year

The GPS public bus monitoring and dispatching system can automatically record these five types of violations for fly stations, fly lines, stagnant stations, overspeeds, and turnarounds without returning to the general station. Initial testing began in 2004 and currently covers 460 buses. Full coverage will be completed in April next year, which is one of the follow-up measures to implement the 'basic improvement before the New Year's Day' of the city's public transportation. Yesterday, the person in charge of the city bus company pointed out that the monitoring system used GPS global satellite positioning data to feed back information on the speed, position, and parking status of each bus to the command center. ".

In addition, each bus also installed four cameras, respectively, in front of the road, driving area, ride area, back door and other areas. Every 15 days, the city bus company's security operations center will retrieve all the video in the car's hard drive. Vehicles that are retrograde, do not drive in lanes, and drivers use mobile phones, smoke, and poor service of crews and passengers will have nowhere to be seen under the eye-catching eye of transportation personnel.

Yesterday, the reporter found a stack of notices of criticism or punishment issued by the municipal bus company to the crew members at the command center on the second floor of the city’s bus terminal. “Transportation personnel discovered illegal footage from on-board video and then recorded it. Many drivers jokingly said that with on-board video recording and a GPS monitoring system, there will be no “freedom” later.”

Vehicle operation status "at a glance"

How does a GPS monitoring system perform full monitoring of a running bus? The reporter found that a set of vehicle-mounted machines was installed in the bus to receive GPS global positioning coordinates and GPRS messages, and convert real-time speed. In addition, a small LCD screen pops up text scheduling information from time to time for the driver to read, just like the screen of a mobile phone.

Technical staff said that each station has a specific latitude and longitude coordinates. As the bus is about to enter the station, the coordinates of the vehicle and the station will soon match, and the GPS automatic report station will broadcast the name of the specific station to the passenger. If the vehicle does not stop, the system will automatically record the case, which is an effective program to prevent "flying station".

The reporter found a number of Zhongshan maps in the computers of the command center. Many buses turned into small red arrows and slowly moved on the roads of the map. The staff pointed out that the combination of the global positioning coordinates and the electronic map set the route for each specific bus. Once the vehicle leaves the route on the screen, such as the “flying line”, it does not return to the main station and the violation will be immediately discovered.

In addition, the system will set up speed limits for each road section to catch speeding buses. If the vehicle stops at the halfway station for longer than the set time, "delay station" will also be recorded.

GPS intelligent dispatch bus density GPS bus system In addition to monitoring violations, "dispatching" is another important function. According to reports, two buses on the same route will display distances on the map in real time. If the vehicle is moving too fast or too slowly, the operator can send a text message to the driver in time. The person in charge of the operation of the city bus company pointed out: “The distance from the bus is equal, and the interval between stops is roughly in line with the set time of the route. There will be no case of getting into the station or half a day without a car. If the driver is on the road In case of serious traffic jams, click the 'Traffic Jam' button on the GPS vehicle carrier and the transporter will make a reasonable dispatch to the entire vehicle.

In addition, smart bus stops will be installed in all future bus shelters to show the expected arrival time of the next bus and the distance from the platform. Passengers only need to glance at the electronic display inside the stop sign, and they do not have to “press hurry” or “panic”. Network suggestions Fernando Song (micro blog Bo Friends): I hope the speed of bus service can be accelerated. There are few lines, and there are many stops on a single line. There is a difference in the service attitude between staff and passengers. The problem is nothing more than these. In addition, the bus number should be more humane, 021 Road, 001 Road is best changed to 21 Road and 1 Road, so that people can understand.

PO Wen Tsai (Weiboboyou): Invite leaders to go to the northern town to experience the bus. The driver must pay attention to the image while driving, and do not try to influence other vehicles on the road while driving.

Y Xiongwei (Weiboboyou): I often take a bus and hope that the township bus can be a bit more secure. The service of Route 66 was good, but after entering the Chenggui Highway, the speeding tips on the car kept ringing. In addition, support for "Zhongshan Tong" price cuts, transfer concessions should take a long time, take 12 or 8 road cars, have more than 1 hour, 45 minutes transfer time is too short.

Djkenno (Zhongshan Net Forum Netizen): Delay in getting a car, which greatly facilitates people's travel, is very good. It would be better if most of the lines could get in at 22 o'clock.

Bus (Zhongshan Net Forum Netizen): Looking forward to the end of the year 150 bus new car on the road.

Strict supervision of the management section to improve the service level of passengers and staff According to the internal management methods of the company, drivers are deducted 100 points each year due to irregular driving and non-standard services, and the company will terminate the labor contract with it. In order to improve the quality of bus services and the punctuality of operation, the city bus company launched five measures.

First of all, 100 buses have installed service appraisers and set up buttons such as “very satisfied”, “satisfied”, “substantially satisfied” and “not satisfied”. The company has opened 87330663 service calls and 15 insides. When passengers encounter unsatisfactory services, they can provide information on lines, license plates, time, etc., or report the ticket number for tracing. In addition, the company website. Cn also accepts passenger complaints. The company will arrange special personnel to check the on-board surveillance video; upon verification, the relevant responsible persons will be severely dealt with in accordance with relevant provisions, and the passenger will be notified of the results within 7 working days.

Secondly, before the end of the year, the renewal of all bus stops in the downtown area will be completed, and the “break time” will be added to complete the installation of 40 high-end stop signs equipped with regional guide and chart functions.

Third, it has opened a mobile website wap. Zsbus. Cn facilitates citizens to find accurate bus travel information on the street.

Fourthly, 39 transportation line managers have been selected to take posts at the main stations, halfway stations, etc., and are directly responsible for the traffic safety and service quality of the lines. All management personnel of the company arrange 2 days a month to conduct spot checks on all lines.

Fifth, recruit 200 bus guidance volunteers from the whole society before the end of December to supervise public transport services and civilized traffic.

The department responded to the Municipal Bureau of Transportation: Conduct monthly random inspections of bus routes According to the “Zhongshan City Bus Service Line Operation Service Quality Evaluation and Evaluation Plan”, the various traffic sub-bureaus of the 24 townships in the city conduct spot checks on the bus lines passing through their jurisdictions each month. Taking September 2010 as an example, we have examined 52 lines, 199 vehicles, and 40 excellent lines.

At present, the problems found in the quality of public transport services include: unclear language station equipment, incomplete car signs, untidy compartments, unscheduled parking at the site, sudden start or sudden braking for no reason, some vehicles are not equipped with safety hammers, and public transport in the township is not Install "Zhongshan Tong" electronic charging system.

Declarative articles to improve the service level first to improve the quality of passengers and drivers Mr. Xia (residents of the Eastern District): encrypted shuttle bus, delay in receiving classes, light rail stations into transit hubs, prevent flying stations, fly lines, stagnant stations and other violations... In the final analysis, can not be ignored The human factor, after all, requires the driver to drive the bus, and the long line in the township needs the conductor. According to my observations, the total number of buses has doubled in recent years, which requires a large number of new drivers and flight attendants. I believe that bus companies should first give themselves a "healthy body," and implement operations in accordance with modern enterprise management methods, so as to further improve and upgrade the service quality of passengers and drivers. The bus is good or bad, the public sees it in their eyes and remembers it. I hope to learn more about the bus experience "Fuhuadao Experience" Chen Dan (residents of the West District): I live behind the post office in the Western District. I was very lucky to get a bus from Fuhua Road. More than 10 lines were open to most parts of the city. It was late. car. We hope that people's hospitals, Jinghua, Shiqi Daxin and other “Wang places” will gradually close their bus arrangements to Fuhua Road and become increasingly sophisticated. In addition, the busiest commercial areas in each township of the city should also learn “Fuhuadao Experience” in their bus services. Get some late that night.