Just one year after the cabinets at home, the panel cracked in many places. When I applied for repairs in the store, I found that the brand had already withdrawn the cabinet. Yesterday, Ms. Yang of Xinhua Home in Hankou looked at the 60cm crack in the cabinet and said angrily: "When you buy, you promise a lifetime warranty, and now even the store is gone."
At the end of 2009, Ms. Yang ordered a set of cabinets at a store in Hanyang for 5500 yuan, which started to be used in June last year. In July of this year, many countertops were cracked. Afterwards, Ms. Yang went to the store to consult, but was told that the brand had been withdrawn and she could only ask other manufacturers to repair it at her own expense.
The reporter visited a number of furniture stores in Jiangcheng and found that the guarantee period promised by various brands ranged from 1 year to 10 years, and some also promised "lifetime warranty". The content of the warranty is also different. Some claim that no fee is charged, and some require a material fee or labor fee.
For the reasons for the inconsistency of the standards, the sales staff have their own opinions. Some say that because the raw materials are different, some say that the manufacturer's regulations are different. According to the person in charge of the first store in Zhongbei Road, Wuchang, the warranty period for cabinets is generally agreed when the two parties sign a purchase contract. There is no national electrical warranty.
Yi Shaoping, chairman of the Hubei Cabinet Industry Association, said that at present, the country has only issued mandatory standards for the environmental protection of cabinets, and the warranty period is determined by the enterprises themselves. China's cabinet industry has developed to a more mature stage, and after-sales services are urgently needed to be regulated by the state.
Yi Shaoping also reminded that in the current cabinet market, many companies extend the warranty period as a means of promotion, but cannot make promises. When consumers buy cabinets, they should carefully examine the comprehensive strength of the enterprise, and cannot blindly trust the contract.
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